Refund Policy

Star Shop sells digital license keys that are delivered to you instantly. Because a delivered key cannot be un-delivered, all sales are final except in the specific cases described below. Buying a key means you accept that it has been made available to you at the moment payment clears.

We review refund requests on a case-by-case basis and grant them in these situations:

• the key was invalid, already used, or non-working when it was delivered to you;
• the tool it unlocks was patched or stopped working within 24 hours of your purchase, and we can confirm it;
• we cancelled or could not fulfil your paid order (for these we refund automatically without a request).

Requests outside these cases are declined. "Within 24 hours" means we consider requests submitted up to 24 hours after purchase; it is not an automatic or no-questions-asked window. Our shortest subscription runs a full week, so a longer window would let a buyer use the entire term and then ask for the money back.

We do not refund because:

• your game account was banned, flagged, or otherwise penalised for using a tool;
• you changed your mind after receiving a working key;
• you violated a game's rules or a tool's usage terms;
• you were unable to configure or run a tool that is itself working;
• you purchased the wrong product or duration but the key is valid.

Refunds are handled manually by our team - they are not automatic. When you submit a request we verify the order and the reason before deciding. If approved, refunds are issued to your Star Shop wallet as store credit, or to your original payment method at our discretion. Wallet credit has no cash value and cannot be withdrawn except where required by law.

Crypto payments are refunded manually on-chain and only to the address you paid from; network fees are deducted from the refunded amount.

If your purchase earned or spent referral credit, an approved refund reverses the associated referral earnings.

Contact us through the Support page with your order number and a description of the problem. Include any evidence (screenshots, error messages) that helps us verify the issue. We aim to respond within one business day. Submitting a request does not guarantee a refund - eligibility is decided under this policy.

Please contact us before opening a payment dispute or chargeback - we can almost always resolve issues faster directly. Filing a chargeback on a delivered digital key may result in your account and any wallet balance being suspended pending review.